Frequently Asked Questions

How do I track my shipment?

Freight forwarders provide tracking services that allow shippers to monitor the status and location of their shipments in real-time. Shipment tracking is typically accessible through online portals or mobile apps provided by the freight forwarder.

What is freight forwarding?

Freight forwarding involves the organization and management of the transportation of goods from one location to another. Freight forwarders act as intermediaries between shippers and carriers, facilitating the movement of cargo via various transportation modes.

How does customs clearance work?

Customs clearance involves the process of complying with customs regulations and obtaining clearance from customs authorities to import or export goods. Some Freight forwarders handle customs documentation, tariffs, duties, and taxes on behalf of shippers under their customs brokerage department , ensuring compliance with legal requirements and smooth clearance of shipments.

What happens if there are delays or issues with my shipment?

In case of delays or issues with your shipment, freight forwarders proactively communicate with shippers and carriers to resolve the issues promptly. They may also provide alternative solutions or assistance in filing claims for compensation if necessary.

What services do freight forwarders provide?

Freight forwarders offer a range of services including transportation booking, cargo consolidation, customs clearance, documentation preparation, warehousing, insurance, and logistics management.

How do I choose the right freight forwarder for my shipment?

When selecting a freight forwarder, consider factors such as experience, reputation, reliability, range of services offered, network coverage, customer support, and cost-effectiveness. Request quotes, review testimonials, and assess the freight forwarder’s capabilities to ensure they meet your specific requirements

What are the different modes of transportation available for shipping?

Freight can be transported via various modes including ocean freight, air freight, road freight, and rail freight. The choice of transportation mode depends on factors such as the nature of the cargo, urgency, cost, and destination.

How can I get a quote for shipping my goods?

You can request a quote from a freight forwarder by providing details such as the origin and destination of the shipment, type of cargo, weight, dimensions, Incoterms, and any special requirements. Freight forwarders will then provide a customized quote based on your specific needs.